Refund and Returns Policy

At Potterypassion, we take great pride in the quality and craftsmanship of our handmade educational wooden products. We understand that sometimes, a product may not meet your expectations. This page outlines our Refund and Returns Policy to ensure a fair and transparent process for our valued customers.

General Policy

All returns must be processed within 30 days of receiving the order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that custom-made items are not eligible for returns due to their unique nature.

Return Process

To initiate a return, please contact us at [email protected] with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order. Please note that customers are responsible for paying the shipping costs for returning items.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The credit will typically be applied within a certain number of days, depending on your card issuer’s policies.

Exchanges

If your item is defective or damaged upon arrival, we are happy to exchange it for the same item. Please send us an email at [email protected] to arrange an exchange. We will cover the shipping costs for the replacement item.

Shipping Information

Products should be returned to the following address: 3643 S Grower Avenue, Ontario, CA, 91761. Please ensure that you use a trackable shipping service and consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Questions

If you have any questions regarding our Refund and Returns Policy, please don’t hesitate to contact us at [email protected] or call us at +84928175287. We are committed to ensuring your satisfaction with our products and service.

Additional Information

For products shipped from our 68 Hong Bang, Ngo Quyen, Hai Phong, the same return and refund policies apply. We strive to create and deliver high-quality, educational, and engaging wooden products, and we appreciate your understanding and cooperation in following our Refund and Returns Policy.

Feedback

We value your feedback and use it to improve our products and services. If you have any feedback or suggestions, please feel free to share them with us via [email protected]. Your input helps us to better serve our community and improve our offerings.

Thank You

Thank you for shopping at Potterypassion. We hope you enjoy our handmade educational products, and we look forward to serving you in the future.